Key Smith-Beers
IT Support Services Technician
'I can fix almost anything... if I can get to it.' - Miles O'Brien, Chief Petty Officer and Head Engineer of Deep Space 9
Hired
- 2024
Location
- Boston, MA*
- Southborough, MA*
Expertise
- IT/Technology
Key is an IT Support Services Technician at GeoEngineers, where they maintain, support, and facilitate technology repairs and upgrades for the Boston and Southborough offices. They also provide remote assistance to team members across all GeoEngineers locations through the company’s support ticketing system. With six years of professional IT experience, Key brings both technical expertise and genuine enthusiasm to their work. “I’ve been an all-around nerd who took apart their first computer at age 12,” they say with a smile.
Key’s fascination with technology runs deep. “I’ve never simply accepted that something ‘just works,’” they explain. “I must know how, why, and when it works the way it does.” That curiosity has guided Key’s career and shaped their approach to problem-solving. Whether upgrading hardware, troubleshooting software, or optimizing systems, they’re motivated by a desire to understand and improve the tools that keep GeoEngineers running.
Before joining GeoEngineers, Key built a diverse IT background through roles at Framingham State University, WinnResidential, and World Insurance Associates. These experiences honed their ability to balance independent technical work with responsive, people-focused support.
Looking ahead, Key hopes to continue growing their technical skills and advance into a Systems Administrator or Level 3 technician role.
Outside of work, Key enjoys spending time outdoors, walking local trails, and relaxing with TV shows or video games on their custom-built PC. They’re also an avid tabletop gamer, playing Magic: The Gathering with friends and joining Dungeons & Dragons campaigns every other weekend.
*GeoEngineers USA Office
Massachusetts offices operated by GeoEngineers USA, an affiliate of GeoEngineers Inc.
